Sure! We've seen a lot of different information put on the backs of our customers' tags, so here's our recommendations to make the most of the space.

On all tags please include at least one phone number. This is the quickest way to contact you if your dog gets found.

On 15mm and 20mm tag sizes space gets really tight, and the more text you add the smaller it will need to be to fit. These sizes work best with one or two phone numbers (but we can include more if desired).

On 25mm and 30mm tags there's more room to breathe, so things like addresses and advising that your pet is chipped can fit well.

Still, if you're worried about using too much space on any of our tag sizes, here's some tips:

• Try shortening words like "microchipped" to "chipped"
• Exclude phrases like "please call", "I'm lost", and "If found call"
• Don't include your own name/s
• If adding an address, leave off the state and postcode

If you're feeling unsure, we're more than happy to create a digital mockup for you so you can gauge what works best for your tag. Please contact us if you'd like us to create one for your tag.

It generally takes us between 1 and 3 business days to create your handmade pet id tag and ship it to you. This may extend slightly during public holidays and the Christmas / New Year season.

For Australian customers - your customised, handmade pet id tag can be posted to you either as an untracked large letter, or as tracked parcel post. We always suggest taking the tracked postage option so you have certainty of your delivery from dispatch to delivery.

For our US and UK customers, your order will be sent via Australia Post as an Interntional Post Standard parcel.

Depending on the performance of Australia Post, our regular untracked deliveries should be delivered to your address within the following timeframes:

• 5 - 6 business days to a capital city
• 6 - 7 business days to other locations

Our tracked delivery option provides faster shipping that can be followed from the time Australia Post processes it through to its delivery to you.

During peak periods such as holidays, and during natural disasters, postage can take a little longer to arrive.

To calculate an esimate specific to you, please visit Australia Post's calculator.

The postal service never quite recovered after the pandemic, and things are taking longer than before to be delivered.

If you do not receive your pet id tag don't worry, we won't leave you stranded. We'll work with Australia Post to get your order to you and, after a reasonable time, if they can't get your item to you we'll ship a replacement to you at no additional cost.

So long as we haven't finalised production of your customised id tag we are more than happy to make changes for you or cancel & refund your order.

We use 2mm thick, high quality brass, copper and stainless steel in all our tags :)

If your tag is looking a little dirty as a result of doggy adventures, we recommend cleaning it with a suitable brush and metal polish, then buffing with a jeweler's cloth.