Sure! We've seen a lot of different information put on the backs of our customers' tags, so here's our recommendations to make the most of the space.

On all tags please include at least one phone number. This is the quickest way to contact you if your dog gets found.

On 15mm and 20mm tag sizes space gets really tight, and the more text you add the smaller it will need to be to fit. These sizes work best with one or two phone numbers (but we can include more if desired).

On 25mm and 30mm tags there's more room to breathe, so things like addresses and advising that your pet is chipped can fit well.

Still, if you're worried about using too much space on any of our tag sizes, here's some tips:

• Try shortening words like "microchipped" to "chipped"
• Exclude phrases like "please call", "I'm lost", and "If found call"
• Don't include your own name/s
• If adding an address, leave off the state and postcode

Each tag is handmade to order — please allow up to 4 business days for us to create and dispatch it. Once dispatched, delivery time depends on the shipping method you choose at checkout (see 'How is my order shipped?' below).

Standard Parcel Post typically takes 3–6 business days after dispatch. Express Post typically takes 1–3 business days after dispatch, and next-business-day within the Australia Post Express network. Delivery estimates are provided by Australia Post and are not guaranteed by Woofy Wears.

The postal service never quite recovered after the pandemic, and things are taking longer than before to be delivered.

If you do not receive your pet id tag don't worry, we won't leave you stranded. We'll work with Australia Post to get your order to you and, after a reasonable time, if they can't get your item to you we'll ship a replacement to you at no additional cost.

You can edit or add to your order within 60 minutes of placing it. After that, so long as we haven't finalised production of your customised id tag we are more than happy to make changes for you or cancel & refund your order, so please contact us as soon as you can.

Once a personalised tag is made it can't be returned or exchanged, unless we've made a mistake or it's faulty.

Yes! House collars aren't personalised, so if you ordered the wrong size we'll swap it for the right one. It needs to be unused and in new condition, and you need to contact us within 7 days of delivery.

Email info@woofywears.com.au with your order number first and we'll send you the return address. You pay postage both ways, and returns must be sent with a tracked service.

If the size you need is out of stock, you can wait for it to come back in, or we'll refund you once we've received the collar and confirmed it's in resellable condition. We don't offer refunds on house collars for change of mind.

See our Refund Policy for full details.

Because every tag is made specifically for you and your pet, we can't accept change-of-mind returns, exchanges or refunds on personalised ID tags. You can edit or add to your order within 60 minutes of placing it, and after that we're happy to make changes or cancel & refund your order right up until we start production.

If we've made a mistake, or your tag is faulty or damaged, we'll make it right. Please contact us at info@woofywears.com.au as soon as you notice.

See our Refund Policy for full details.

Our pet ID tags are made from 2mm thick, high quality brass, copper, cupronickel and stainless steel.

Our house collars are made from Australian-sourced 550 (4mm) paracord, with all hardware in stainless steel for strength and rust resistance.

If your brass, copper or cupronickel tag is looking a little dirty as a result of doggy adventures, we recommend cleaning it with a suitable brush and metal polish, then buffing with a jeweler's cloth.

Our brushed stainless steel tags only need soap and water.

You can use slight finger force to gently open the split-ring just wide enough to slide through the mounting hole on the tag. Work the tag around until it's fully mounted.

When mounting the tag to your collar it's important you don't open the split-ring too far. If you're adding the tag to a heavy duty d-ring, it's recommended to use a clip such as these carabiners or a larger split-ring which can be bough from most hardware stores.